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At TrueCare, we’re not just about providing exceptional healthcare; we’re also about fostering a culture of collaboration and growth within our team. One of the standout members of our team is Jeremy Lutz, who serves as the Director of Enterprise Analytics. While he may work behind the scenes, the impact of what he does is felt on the front lines, informing the care we deliver to our patients. He represents the fact that you don’t have to be a provider to make a tangible difference in patients’ lives. With over three years of experience at TrueCare, Jeremy has played a key role behind the scenes in using data to drive better healthcare outcomes. His work touches every part of the organization.
Let’s dive into his journey, the impact of his work, and what makes a mission-driven nonprofit organization like TrueCare a special place to thrive personally and professionally.
Meet the TrueCare Team: Jeremy Lutz, Director of Enterprise Analytics
We would like to introduce you to Jeremy Lutz, Director of Enterprise Analytics at our nonprofit organization. He has been with TrueCare for over three years – his workiversary is on January 24th, to be exact! Read his experience in his own words to give you a window into what it’s like working at a mission-driven health center.
What Do You Do with TrueCare?
Jeremy may not work directly with patients, but he plays a pivotal role in their health as the Director of Enterprise Analytics. He is at the helm of a seven-person team, including himself, that includes some analytics developers and a data analyst.
“I’m the Director of Enterprise Analytics, which means we do all the data management and reporting,” said Jeremy. “We serve pretty much every business area in the company, including providers and senior leadership. We do a lot of population health management, so we have our fingers in many different areas. Basically, if anybody needs data for anything, it’s our job to supply it in an easy-to-use manner,” he said.
Why Did You Join TrueCare?
Jeremy came to TrueCare to do something meaningful.
I’ve been in technology for a while, either as a database administrator or web developer or analytics developer, and one day, I just kind of woke up and found myself working for a defense contractor just through a series of acquisitions of the company I was at and kind of said, ‘What am I doing here?’” he added.
While Jeremy doesn’t have anything against defense contractors, he didn’t know if that was what he truly wanted to be doing. Like everyone else on the TrueCare team, what brought him to our nonprofit organization was the pursuit of some greater purpose.
“I had to do some soul-searching,” Jeremy said. “I had to ask, ‘Is this really what I want to be doing?’ After some thinking, I decided I wanted to use my powers for good, so I thought health care would be a good thing to get into. So I went back to school, got my Master’s Degree in Medical Informatics, and then started looking for jobs related to my field in health care. That’s kind of how I ended up at Community Health Group,” he said.
Jeremy would end up staying with this organization for nearly six years, and then he was ready for the next challenge.
“After getting my feet wet, I was interested in working on the provider side of things,” Jeremy said. “I started looking for jobs in that area, and TrueCare had a position that fit my skill set. And here I am,” he added.
What Are the Biggest Challenges or Opportunities in Using Data to Address Health Care in Communities or Populations that Need Extra Care?
Jeremy may work behind the scenes to help our patients, but his impact on their health is immeasurable. He’s deeply passionate about using data to improve lives.
“Data can be really helpful in optimizing health care, but it does present unique challenges,” Jeremy said. “If you have adequate data, you can get a complete picture of their health and the services they need. But if we don’t have enough data, it can be difficult to get a holistic picture of their health and what they need. One challenge we face is that we can sometimes have limited visibility into data. Also, if somebody has a hospital stay, sometimes the data comes to us in a fax, and we have to hand enter it, which can be tedious – especially in 2025. I think another challenge is just the differing regulatory agencies. Still, overcoming these challenges while changing lives is incredibly fulfilling,” he said.
How Do Analytics and Community Intersect, and How Do These Passions Converge for You?
Jeremy understands that he is in a unique position at TrueCare – he works behind the scenes to deliver frontline results for our patients and team.
“Working in analytics, we don’t have any face time with the patients, which nobody really wants. That would be bad for everybody,” Jeremy joked. “We’re not providers, so we’re the most connected to the patients through our efforts to help our quality department. At the end of the day, we make sure patients get the services they need, which requires a lot of data. We do a lot of support for their group. We put together dashboards of all these quality measures to identify where we need to improve, and over time, we improve the quality of care for patients. That’s great for everybody, and it’s really satisfying playing even a small role in identifying and addressing areas of need,” he said.
Ultimately, Jeremy sees his role at our organization as helping our providers do their jobs better, which benefits everybody.
How Does TrueCare Differentiate Itself?
Still, Jeremy believes that the biggest differentiator for TrueCare is the commitment to the employees, which results in better outcomes for patients.
“Compared to other places I’ve worked, I think that the commitment to employees makes TrueCare special,” Jeremy said. “I don’t want to bash anybody, but at TrueCare, they really talk about a commitment to their employees and a work-life balance more than any place I’ve been. I think many companies say that and don’t really mean it, and I think TrueCare does mean it. From everything I’ve seen, I think they put their money where their mouth is in terms of taking care of their employees,” he said.
Jeremy said that the team and culture of collaboration also stand out.
“I think they definitely foster a collaborative work environment here,” Jeremy said. “They believe in building great relationships, and I think everyone practices what they preach in terms of when there are mistakes, nobody gets blamed. Fingers aren’t pointed. You just say, ‘Hey, look, that’s on me,’ and we’re going to clean that up and move on. Everybody takes ownership, and it’s a really pleasant work environment. They don’t expect anybody to work 80 hours a week. In fact, my boss gets mad if I work too much. It’s a great workplace to learn and develop in, and there’s no shortage of opportunities to learn and grow here because our team is small-ish and we have our fingers in everything,” he said.
What Drew You to Community Health as a Data Analytics Person?
Jeremy, admittedly, didn’t know much about our nonprofit organization before he joined, but he was swayed by the interview process, saying it showcased our culture.
“It’s hard to know if it’s a right fit until you work somewhere, and it can feel like a leap of faith anytime you start a new job,” Jeremy said. “But what sold me on TrueCare was the interview process. They really highlighted the values, and I just had this feeling that this was the right fit for me because those values aligned with mine, and it was clear they were making a difference. You don’t know until you get here, but it’s really just a feeling in some ways,” he said.
He said that’s specifically what they look for in potential new hires.
“That’s something we look for when we bring someone on,” he said. “We just hired someone and interviewed a few people, and the guy we ultimately went with was in health care. He wasn’t at a nonprofit. He was with a large health care network. But he did some volunteer work on his own, so that, to me, signaled that he is probably someone who actually believes in our mission if he’s giving up his own time to volunteer,” he explained.
What Are You Passionate About Outside of Work?
Jeremy believes that his personal passions lend to his professional work and passion, which revolve around his family. He believes his pursuit of these passions is a reflection of the work-life balance TrueCare emphasizes.
“I have a six-year-old son, so he’s playing all manner of sports, and I’m usually helping out coaching one way or another. It’s really important to me that I’m involved,” Jeremy said. “I try to golf when I can, but that’s more and more challenging as my son plays more and more sports. Still, it’s a really important part of my work-life balance, and the team at our health center really encourages that kind of thing. I also like to cook, and I used to be a runner. I’ve ran a couple marathons, but that was a long time ago. I bike more than I run these days,” he said.
Jeremy also loves spending time with his wife and making memories as a family.
“My wife and I used to consider ourselves ‘foodies,’ though it’s harder to have dinner by ourselves. Any parent knows that things change once you have a kid,” Jeremy explained. “But I still like to cook, and my wife and I definitely like to travel. It’s really fun to travel with our son, too. He’s old enough that he’ll hopefully remember some of these trips. I know we have been on a lot of trips he probably doesn’t remember, but my wife and I really try to help him make some memories,” he added.
Ultimately, Jeremy says that because the work-life balance is good and he feels fulfilled when he’s on the clock, it helps him enjoy his time off even more, making these activities even more meaningful.
What’s Something Most People Wouldn’t Know About the Work Being Done Behind the Scenes?
When it comes to the work Jeremy and his team do, he says that most people understand the importance of the work they do, but they don’t understand how much they do.
“I think most people realize the importance of what we do,” said Jeremy. “What a lot of people probably don’t realize is the amount of work that goes into collecting and managing data so we can build the things they need. Everybody sees the report and the dashboard as a finished product, but they don’t see the process of putting that together, which is probably more complicated than people think. I think people think, ‘It’s a report – how hard can that be?’ But a lot of times, we’re pulling data from external data sources from different systems within the company, so I think there’s a lot more work that goes into it that people don’t see,” Jeremy explained.
But Jeremy is nothing if not understanding, realizing that, while essential, data analytics might not be the most exciting work in the world to some.
“When you work in our field, you have to have some self-awareness,” joked Jeremy. “We’re under no delusions. This kind of work is probably boring as hell to most people, and they don’t want to see it. And that’s fine – you learn to make peace with that very early. It doesn’t make it any less important, and what matters is it’s exciting for us, which makes every day exciting at this job,” he said.
How Do You and Your Team Feel When You Have that End Product and Are Handing Off Something that is Making a Difference?
Jeremy says that the sign that he and his team are doing good is when the response from the team is, ‘Give me more.’
“That’s basically our measuring point for whether or not we did our job,” said Jeremy. “Sometimes, it feels like the work is never over, but that’s a good thing when you love what you do, truly believe in the work you’re doing, and genuinely like who you’re working with. Sometimes, somebody will say they need something, and you deliver it, and it’ll be pretty cut and dry. But once in a while, you get some feedback that is like, ‘Hey, this is awesome,’ and that usually comes with requests to add 10 things to what you just did. So that’s when we know we did a good job – when they ask you to continue building on what you just built. It’s just like when our fabulous providers are doing a good job. The patients keep coming back for more, and the providers love it,” he explained.
Are You Inspired By the Words of Jeremy Lutz? Apply Today to Make a Meaningful Difference in Your Community.
At TrueCare, we’re driven by a deep commitment to improving lives, and Jeremy Lutz’s work behind the scenes is a shining example of that dedication. With his passion for using data to support better healthcare outcomes, plays a pivotal role in helping TrueCare deliver exceptional care to those who need it most. His journey from the tech world to healthcare is a testament to the power of finding purpose in the work we do. If you’re inspired by his story and want to make a meaningful impact in the world of community health, TrueCare might be just the place for you. Join our team, where you can grow professionally while making a real difference.
Visit our Careers Page and apply today to start your own journey of impact and fulfillment.