Terms of Use

Please Read Carefully Before Using This Website.

If you do not accept these Terms or you do not meet or comply with their provisions, you may not use the Services.

1. Overview
BY ACCESSING, BROWSING, OR USING THIS WEBSITE OR OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, ACCEPTED, AND AGREED TO THESE TERMS WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS, BROWSE, OR USE THE WEBSITE OR THE CONTENT OR SERVICES HEREON.

2. Changes to Terms
We, may, at any time, for any reason and without notice, make changes to (i) the Website, including its look, feel, format, and content, as well as (ii) the services as described in the Website. Any modifications will take effect when posted to the Website. Therefore, each time you access the Website, you need to review the Terms upon which access and use of the Website is conditioned. You are responsible for complying with the most current version of the Terms posted on the Website. By your continuing use of the Website after changes are posted, you will be deemed to have accepted such changes.

3. Jurisdiction
The Website is directed to those individuals and entities located in the United States. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Website and its content, including its products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorized to access or use any of the information on the Website. We make no representation that the information, opinions, advice or other content on the Website is appropriate or that its Services are available outside of the United States. Those who choose to access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.

4. Additional Terms
Some of our services offered through the Website have additional terms and conditions (“Additional Terms”). Where Additional Terms apply, we will make them available for you to read through your use of that service. By using that service, you agree to the Additional Terms.

5. Eligibility
You must be at least 13 years old to use the Website. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms on your behalf and you may only access and use the Website with permission from your parent or legal guardian.

6. Your Account
You may be required to register with us in order to access certain Services or areas of the Website, including to book an appointment. Our Privacy Policy explains how we protect and use your information. If you create an account, your username and password are for your personal use only and you are responsible for maintaining the confidentiality of your account information (including your password) and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available, we reserve the right, in our sole discretion, to terminate your account, refuse service to you, or cancel services. If you register, you agree to provide us with accurate, truthful, complete, and updated registration information. Failure to do so shall constitute a breach of these Terms, which may result in immediate suspension or termination of your account.

7. Copyrights and Trademarks
We own or license all right, title, and interest in and to (a) the Website, including all software, text, media, and other content available on the Website (“Content”); and (b) our trademarks, logos, trade name, and brand elements (“Marks”). The Website, Content and Marks are protected by United States and international laws and treaty provisions. The look and feel of the Website are copyright © North County Health Project, Inc. dba TrueCare. You may access, download and print materials on the Website solely for your personal and non-commercial use; however, any printout of the Website, or portions of the Website, must include our copyright notice. No right, title or interest in any of the materials contained on the Website is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of the Website; create derivative works from, link to or frame in another website, use on any other website (including, without limitation, the HTML/CSS, JavaScript, or visual design elements or concepts), transfer or sell any information obtained from the Website without our prior written permission. You may not use any metatags or any other “hidden text” utilizing any of our names or Marks without our express written consent.

8. Links to Third-Party Websites
For your convenience, we may provide links to various other Websites that may be of interest to you and for your convenience only. However, we do not control or endorse such Websites and are not responsible for their content nor are we responsible for the accuracy or reliability of any information, data, opinions, advice, or statements contained within such Websites. Please read the terms and conditions or terms of use policies of any other company or website you may link to from the Website. These Terms apply only to the Website and the associated products and services we offer. If you decide to access any of the third-party sites linked to the Website, you do so at your own risk. We reserve the right to terminate any link or linking program at any time. We disclaim all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such third-party sites.

9. Hyperlinks to our Website
You are granted a limited, nonexclusive right to create a “hypertext” link to the Website provided that such link is to the entry or home page of the Website and does not portray us or any of our products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked by us at any time for any reason whatsoever. You may not use, frame, or utilize framing techniques to enclose any Marks or other proprietary information including the Content or User Content found at or on the Website, the content of any text or the layout/design of any page of the Website or any form contained on a page of the Website without our express prior written consent in each instance. In addition, you may not use any meta-tags or any other “hidden text” utilizing our company name, Marks, or product or service name without express prior written consent from us in each instance.

10. Use of the Website
We grant you a personal, limited, non-exclusive, nontransferable license to access and make personal use of the Website and Content and other information contained on the Website. This license does not include any resale or commercial use of the Website; any collection and commercial use of any Content; any non-personal use of our product or Marks or service names, listings, descriptions, or prices; any derivative use of the Website; any downloading, copying, or other use of the Website or Content for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. You may use the Website only as permitted by law. All rights not expressly granted to you in these Terms are reserved and retained by us and/or our suppliers and licensors. The licenses granted by us to you automatically terminate if you do not comply with these Terms.

You are responsible for your use of the Website, and for any use of the Website made using your account. Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When you use the Website, you may not:

a) violate any law or regulation;
b) violate, infringe, or misappropriate others’ intellectual property, privacy, publicity, or other legal rights;
c) post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
d) send unsolicited or unauthorized advertising or commercial communications, such as spam;
e) engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Website;
f) transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
g) stalk, harass, or harm another individual;
h) impersonate any person or entity or perform any other similar fraudulent activity, such as phishing;
i) use any means to scrape or crawl any Web pages contained in the Website;
j) attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Website;
k) attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Website;
l) circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any Content and/or User Content or enforce limitations on use of the Website or any such Content therein or
m) advocate, encourage, or assist any third party in doing any of the foregoing.

11. Disclaimer of Warranties and Limitation of Liability
THE WEBSITE AND OUR CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY YOUR USE OF THE WEBSITE THAT YOUR USE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE, AND THAT WE AND OUR OFFICERS, EMPLOYEES, DIRECTORS, OWNERS, PARENTS, SUBSIDIARIES, CLIENTS, AFFILIATES, AGENTS, AND LICENSORS (“AFFILIATES”) SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE WEBSITE.

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW WE AND OUR AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE WEBSITE, OR THE CONTENT OF THE WEBSITE OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE WEBSITE; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE WEBSITE BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE WEBSITE.

YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CONTENT OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS DONE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE ARISING FROM DOING SO. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE WEBSITE, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED ANY AMOUNT YOU HAVE ACTUALLY PAID US DURING THE 12 MONTHS PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY, OR ONE HUNDRED UNITED STATES DOLLARS (USD $100), WHICHEVER IS GREATER.

You understand and agree that we have set our prices and entered into these Terms with you in reliance upon the limitations of liability set forth in these Terms, which allocate risk between us and form the basis of a bargain between the parties.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.

12. Browsing Session Information
We use technology that maintains a record of your browsing session. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

13. Privacy
Our Privacy Policy explains how we collect, use and protect, and when we share, personal information and other data with others. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are responsible for all activities that occur under your account, and you agree to notify us immediately of any unauthorized access or use of your account. We are not responsible or liable for any damage or loss related to any unauthorized access or use of your account.

14. Termination
We reserve the right to not provide the Website to any person. We also reserve the right to terminate any user’s right to access the Website at any time, in our discretion. If you violate any of these Terms, your permission to use the Website automatically terminates.

15. Indemnity
To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold us and our Affiliates harmless from and against any claims, costs, proceedings, actions, demands, losses, damages, expenses, liabilities and settlements, including without limitation, reasonable legal and accounting fees, of any kind or nature, relating to, resulting from or alleged to result from your violation of these Terms by you or anyone using your account. If we assume the defense of such matter, you will reasonably cooperate with us in such defense.

16. California Consumer Rights Information

Under California Civil Code Section 1789.3, we are required to provide California residents with the following information:
• Unless otherwise expressly stated, this Website is provided without charge.
• To file a complaint regarding this Website or to receive further information regarding use of this Website, please email us at communications@truecare.org. You also may contact the Complaint Assistance Unit of the Division of Consumer Services of California’s Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone at (916) 445-1254 or (800) 952-5210.

17. Other Provisions
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.

These Terms shall be governed in all respects by the laws of the State of California , USA, without reference to its conflict of laws or choice of law rules.

You agree that any action of whatever nature relating to these Terms or the Website will be filed only in the state or federal courts located in San Diego, California . You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

If any provision of these Terms is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms and will not affect the enforceability of any other provisions.

The failure by us to enforce any right or provision of these Terms will not prevent us from enforcing such right or provision in the future.

You may have other agreements with us. Those agreements are separate and in addition to these Terms. These Terms do not modify, revise or amend the terms of any other agreements you may have with us.

We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

If you would like additional information regarding these Terms, please contact us at communications@truecare.org.

PLEASE PRINT THESE TERMS FOR YOUR RECORDS AND CHECK THE WEBSITE FREQUENTLY FOR CHANGES TO THE TERMS.

EFFECTIVE DATE: April 22, 2025
TERMS LAST UPDATED: April 22, 2025