We put your health first
TrueCare is one of the most trusted healthcare providers in San Diego and Riverside Counties. Our friendly staff and compassionate physicians specialize in providing quality healthcare and wellness services to underserved communities so people can get the care they need. Our goal is to make healthcare available to everyone in the communities we serve, regardless of income or insurance status.
A Place Where Everyone is Welcome and Respected
TrueCare will be the premier health care provider for diverse communities in San Diego County and the Inland Empire, characterized by an exceptional patient experience, comprehensive and integrated services, and innovative approaches to clinical care, patient service and business operations.
Our core values
We believe everyone is entitled to quality health care. As an organization that truly cares about your health, we are driven by these values:
- Quality of Care and Services
50 Years of Heartfelt Care
TrueCare by the numbers:
State-of-the-art health centers
Years of trust and service
Visits each year
Meet the TrueCare Family!
Michelle D. Gonzalez, MPA
President and CEO
Michelle Gonzalez’ roots at TrueCare™ run deep. Starting out as a Program Coordinator nearly 20 years ago, she went on to hold several senior management positions, including Chief Strategy and Development Officer and VP of Strategic Initiatives, before being appointed to President and CEO in April of 2020. Her diverse responsibilities instilled a deep understanding of the unique challenges facing nonprofit healthcare organizations and the communities they serve.
Michelle’s time with TrueCare also fostered a deep and abiding commitment to the organization’s mission of providing affordable, quality care to anyone in need. Under her leadership, TrueCare has expanded access to its services while improving the patient care experience. This includes establishing the patient call center, opening new clinic locations, and transitioning to the best in class, OCHIN-Epic (Electronic Health Records technology). Michelle also spearheaded a comprehensive re-brand and name change to TrueCare (formerly North County Health Services) to elevate brand awareness.
During the COVID-19 pandemic, under Michelle’s leadership, TrueCare launched a number of strategic initiatives to ensure care providers and staff had the resources to protect themselves while providing quality care. These included deploying strict safety protocols, rapid deployment of telehealth services, and the expansion of COVID-19 testing and vaccination sites at TrueCare locations.
To attract highly skilled healthcare professionals who share her passion for TrueCare’s mission, Michelle works hard to build a culture of caring and compassion. Her inclusive leadership style is driven by clear communication to all employees, rewarding excellence, inspiring greatness and instilling shared values that celebrate diversity. Her ability to foster crisp alignment between the Board of Directors, Executive Team and Staff Leadership keeps TrueCare on the cutting-edge of healthcare innovation.
Michelle holds a Master’s Degree in Public Administration, as well as a certificate in the Not-For-Profit Management Development Program through the Harvard Business School, San Diego Chapter, and a Green Belt Certification in Lean Six Sigma. In her free time, she enjoys spending time with her husband and two young children; keeping them closely connected to their roots with family from Mexico and Guam.
Dr. Marie Ann Russell, MD, MPH
Chief Medical Officer and Chief Operations Officer
Dr. Russell serves as Chief Medical Officer and Chief Operations Officer, bringing extensive knowledge in providing quality health care to underserved populations. Dr. Russell has twenty years of experience serving in clinical leadership roles with progressive responsibility and accountability within the Indian Health Service, and recently retired from United States Public Health Services at the rank of Captain. Her passion for ensuring access to quality healthcare for all and her belief in the TrueCare mission to care for the underserved in the community reflect her commitment to improving the health of the local communities.
Dr. Russell received her Bachelor of Arts in International Relations, from the College of William and Mary, and received her Doctor of Medicine from the Uniformed Services University of Health Sciences. She is Board Certified in Internal Medicine and received her Master’s of Public Health from the University of Massachusetts Amherst. She completed the Institute of Healthcare Improvement’s Improvement Advisor Training and is a certified Six Sigma Yellow Belt. In her free time, Dr. Russell enjoys running, hiking, traveling, and spending time with her family.
Chief Financial Officer
Kathy’s 17-year history at TrueCare began as a Staff Accountant. After holding different positions in the oil, agriculture management, and public accounting industries, she discovered her passion for the nonprofit world and the challenges of accounting for a Federally-Qualified Health Center. During her tenure as CFO, TrueCare has earned a stellar financial reputation industry-wide. Kathy has also earned her CPCA CFO training certificate and is a Certified Lean Six Sigma Green Belt. When she’s not crunching the numbers, Kathy enjoys spending time with family and friends, relaxing on the beach with a good book, and doing ceramic arts and crafts.
Vice President of Human Resources
With over 20 years of Human Resource experience, Chris McLauchlin’s career has included top HR Executive positions at publically traded companies. Serving as TrueCare’s VP of Human Resources, Chris brings with him an understanding and passion for providing tools and resources to empower employees and drive successful outcomes for the organization.
Just a few of his accolades include a Senior Professional Human Resources (SPHR) certificate from HRCI and an SCP designation from the Society of Human Resources Management. Additionally, Chris holds a Strategic Human Resources Leadership certificate from Cornell School of Industry and Labor Relations. Chris is currently attending school at Penn State University’s World Campus, continuing his education in Human Resources.
In his free time, Chris enjoys spending quality time with his family and friends, as well as his furry four-legged kids; Sailor, Cole, and Sunny.
Chief Human Resources Officer
As Executive Vice President of Human Resources, Andrea oversees employee relations and engagement, talent acquisition, benefits and compensation, and credentialing. She began her career in human resources while working part-time as a human resources representative at a hospital in El Centro, CA. While there, she discovered her passion for human resources and the underserved community. Andrea believes that every TrueCare employee has a story that resonates with our mission and is honored to support and advocate for such caring and dedicated staff.
Andrea received her bachelor’s degree in communication and media management from SDSU and is a member of the Society for Human Resource Management. When she is not helping TrueCare employees grow within the organization, she enjoys spending time with her family outdoors.
Tracy Elmer, MS, RHIA
Chief Innovation Officer (CIO)
As CIO, Tracy strives to continue improving care for patients through coordinated efforts between the TrueCare Business Intelligence and Information Technology departments.
Her vast experience in health information technology (HIT) and serving as a local leader of Health Informatics makes her ideally suited for this role.
Very active in volunteer work, Tracy has served as past President of the California Health Information Association (CHIA) and Chair of the National Advocacy & Public Policy Council for the American Health Information Management Association (AHIMA).
Tracy received her Bachelor of Science in Health Information Administration from Loma Linda University, and her Master of Science in Health Care Informatics from University of San Diego. She is a Certified Lean Six Sigma Green Belt. Tracy enjoys spending free time with family and friends, cooking, traveling, watching movies, and cheering on her son at his ice hockey games and martial arts practices.
Briana Cardoza, MPH
Chief Business Development Officer
As a member of TrueCare’s Corporate Executive Team, Briana plays a key role in executing strategic and emerging business initiatives. Briana began her career at TrueCare as a grant writer, and now oversees multiple branches of the organization, including grant writing and management, enrollment services, project planning and development, and patient engagement and retention. She secured a $5,000,000 capital grant, which led to the construction of the TrueCare Mission Mesa Pediatrics Health Center.
Briana holds a Master’s Degree in Public Health, with a concentration in Community Health, from UCLA. She is a Certified Lean Six Sigma Green Belt and received the 2012 TrueCare Chief of the Year award for her advocacy on behalf of the Outreach and Enrollment teams. In her spare time, Briana enjoys activities with her husband and three young boys.
Vice President of Finance
Deidre (Dee) began her journey with TrueCare as an accounting manager, and rapidly rose to her current position through her hard work and dedication to our mission. Prior to calling TrueCare home, she enjoyed a remarkable 31-year career in public accounting for the public, private, and non-private sectors.
Dee received her Bachelor’s Degree in business administration management and accounting from California State University Long Beach, and is a Certified Lean Six Sigma Green Belt. As part of the TrueCare team, Dee takes pride in making a difference in our communities. In her spare time, she enjoys listening to music, camping, and participating in community service.
Vice President of Marketing & Development
Amy Ventetuolo is proud to serve as the Vice President of Marketing & Development at TrueCare. With over 17 years of experience creating award-winning communications and marketing campaigns, as well as uniting philanthropic passions with organizational missions, Amy serves as a key facilitator to create lasting relationships by fostering community and trust, with donors, patients, community partners and businesses.
With experience in non-profit, healthcare and local government sectors, she has created and implemented strategies to propel key areas of business including designing new media and digital experience programs, advancing donor engagement and recognition programs, and federal legislation communications. As a North County native, Amy holds a Bachelor’s Degree in Communication from California State University, San Marcos with graduate studies in Strategic Communication from Liberty Baptist University. She also is a graduate of Leadership North County and holds multiple certifications in crisis communication Incident Command Structure training.
In her free time, she loves soaking up the sun and sea breeze in coastal North County or exploring new hiking or biking trails with her husband, two children and three dogs.
Cathy A. Sakansky, RN, BSN
Vice President of Quality, Risk and Care Management
Cathy began her career in Women’s Health, where she acquired the experience and education that prepared her for the challenges of today’s healthcare industry. Her commitment and sense of responsibility to patient care is reflected in TrueCare’s high-performing clinical outcomes and her mentoring of others in pursuit of excellence and innovation.
In her current role, Cathy focuses on sustaining NCQA’s recognition of TrueCare as a Patient Centered Medical Home. This includes working to maintain continuity and cohesiveness with population health performance, overseeing prevention and mitigation efforts in patient and staff clinical practice risk management, and monitoring clinical and operational patient satisfaction/experience.
Cathy received her Registered Nursing degree from William Rainey Harper College, her Bachelor of Science in Nursing from Chamberlain University, and is a Certified Lean Six Sigma Green Belt. In 2018, she was recognized by the TrueCare Executive Team with a Leadership Award. Cathy’s desire to lead a balanced life includes spending time with family and friends, attending concerts, hiking, and other outdoor activities.
Dr. Denise Gomez, MD, PharmD
Associate Medical Director
Originally trained as a pharmacist at the University of California San Francisco School of Pharmacy, Denise volunteered many hours working in Senior Centers and delivering food to homebound AIDS patients. Seeing the need for primary care providers to improve access to quality care in the community, she returned to school and attained her Medical Degree from University of California, Irvine College of Medicine.
Consistent with the TrueCare mission, Dr. Gomez focuses on providing high-quality patient care, assisting providers in attaining high performance goals, and maintaining high patient satisfaction. She has spearheaded the expansion of pharmacy services to improve patients’ understanding of medications, improve compliance, reduce side effects, and help patients attain clinical goals. She is proud to work for a mission-driven organization that aligns with her own life mission. In her free time, Dr. Gomez enjoys traveling with her husband, and is an avid reader.
With over 20 years of experience in the for-impact sector, Carmen currently serves as Special Project Director at Community Housing works, a statewide developer of affordable housing and transformative resident programs. A social entrepreneur at heart, Carmen creates lasting partnerships and develops programs that help change the lives of those in need. Her expertise in national initiatives in the areas of financial capabilities, resident engagement, and community leadership are a real asset to our Board of Directors. Carmen is passionate about helping individuals and communities change their future and is proud to support TrueCare.
Currently the Director of Occupational Medicine services at Palomar Health, Russell’s role covers a vast array of healthcare environments including Employee Health, Safety, and multiple specialty outpatient clinics. He has worked to provide improved access to patients and healthcare personnel and is excited for the opportunity to participate on the TrueCare Board of Directors. He believes every community member should have the right to healthcare and feel comfortable accessing it. Away from the job, Russ enjoys spending time with his family, hiking, and going to the beach.
Victor is a co-founder and Development Director at TrueCare. He has worked in nonprofit management for many years, and understands the challenges faced by nonprofit organizations. Victor was drawn to the Board of Directors because he believes TrueCare is one of the premier providers of healthcare services, not only in San Diego County, but in the country. Victor enjoys spending time with friends and family, traveling, fishing, and playing golf.
Harriet H. Carter
An attorney in North County San Diego, Harriet brings her legal expertise and extensive experience in corporate strategic and financial planning to TrueCare’s Board of Directors. She is passionate about healthcare, and believes it is a basic human right that should be available to everyone. Harriet is also proud to belong to a group of women who knit and crochet hats, scarves and baby blankets for several organizations that serve the underprivileged.
Donald possesses 29 years of experience working with nonprofit organizations that serve youth and families in San Diego County and Boston, Massachusetts. His excitement to support and learn about community health centers drew him to the opportunity to sit on TrueCare’s Board of Directors. Donald’s knowledge of nonprofit operations and passion to assure access to high-quality healthcare for all cemented his decision to join our Board. In his personal time, Donald enjoys open-water swimming and craft brewing.
Adriana is the Migrant Health and Support Services Specialist with the San Diego County Office of Education. She has first-hand experience with the challenges of providing access to healthcare to underserved populations. She was drawn to the Board of Directors by the leadership TrueCare exemplifies in the community. Adriana’s passion for healthcare stems from her desire to unify access to quality healthcare for everyone.
Andrés is a school counselor for ages K-12, and an active member of the North County community. At the age of nine he first came to TrueCare with his family for healthcare services, and that is where his passion for healthcare started taking shape. As a healthcare advocate, Andrés believes preventative maintenance is key to having a healthy society.
A retired Hospital Plant Services Director, Craig brings years of healthcare policy and procedure experience to the TrueCare Board of Directors. He was eager to join the board, as he believes quality healthcare needs to be maintained and expanded to all underserved individuals. In his free time, Craig enjoys traveling and immersing himself in different cultures.
Dulce currently works as an Administrative Specialist with Associated Students Inc. at CSUSM, where she empowers students to become advocates for themselves and their educational careers. She supports the TrueCare mission and believes that healthcare should be accessible for all. She is a strong advocate for the right to quality healthcare regardless of socio-economic status. In her personal time, Dulce enjoys spending time with her family, meditating, reading, and gardening.
As a TrueCare Board member, Karen’s extensive experience in business development and public relations provides key insights into developing meaningful relationships with donors in North County. In 2011 and 2013 she was awarded the Volunteer of the Year award from the North County Philanthropy Council. In her personal time, Karen enjoys helping San Diego youth develop professionally and grow as servant leaders in their communities. She believes in the TrueCare mission and that every person deserves to have access to quality healthcare.
Maria Elena Mercado Orozco
As a patient at TrueCare, Maria brings a unique perspective to the Board of Directors by sharing her own experiences. She is proud to be on the board and to be given the opportunity to speak on behalf of all TrueCare patients. Maria enjoys being involved in the community and joined the Board to help educate local communities about their healthcare options.
A representative of the Migrant Education Program within the Vista School District, and a committee member for MAAC Projects, Maria migrated to California at the age of 21. In her spare time, she likes to go to the beach and spend time with her husband and three children.
Mike is a Professor of Computer Science and Information Systems. He has taught at several different universities, including Palomar College, UCSD, Webster University, and Pepperdine University. He has also served on numerous Boards, including the Board of Governors of the Faculty Association of California Community Colleges, and DPMA Board of Directors. Mike has edited, reviewed and served as a ghost writer for over 400 college and university Computer Science manuscripts. He strongly believes that giving back in the field of healthcare is an essential, current, and ever-continuing need. Mike is continually inspired by TrueCare’s success and strong involvement in healthcare.
Walt is one of the founders of TrueCare and is proud to sit on the Board of Directors. As a retired clinical social worker, he is passionate to help establish clinics for low-income individuals unable to secure adequate healthcare. Walt is a member of the National Association of Social Workers and feels everyone has the right to quality healthcare. In his spare time, he enjoys spending time with his wife and family, attending sporting events with his sons and son-in-law, and reading.
Our Health Partners
TrueCare is proud to be a fully-accredited, Patient-Centered Medical Home. As an organization, we are recognized through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home. This verifies our ability to provide the highest quality care and ensures a dedicated team of health professionals will deliver the medical care you need.
TrueCare is part of a network of community health centers that serve everyone in our communities, regardless of ability to pay. We are committed to taking care of you and your family with quality medical care, including prenatal, dental, lab and x-ray services, transportation and more. TrueCare is proud to serve as a trusted friend and partner in your lifelong healthcare journey.
TrueCare was one of the first health centers in North County to become a Certified Enrollment Entity through Covered CA. Our bilingual staff is always ready to help you find a Covered CA or Medi-Cal plan that works for you and your budget. We also help you fill out and submit the paperwork, and even help you make your first appointment as an insured person or family.
Awards and Recognition
2019: Named Impact Business of the Year by the North San Diego Business Chamber
2019: Received Health Care Communicators of San Diego 2019 Finest Awards for Special Events and Special Publications
2019: Received the HRSA Award of Excellence for outstanding clinical outcomes
2018: Received Health Care Communicators of San Diego 2018 Finest Awards for Promotion of a Single-Day Event and Special Publications
2018: Honored as the 2018 Non-Profit of the Year by the Perris Valley Chamber of Commerce
2017: Received Health Care Communicators of San Diego 2017 Finest Awards for Special Events, Publications, Collateral and Design
2016: Awarded the Peter Barron Stark Companies Award for Workplace Excellence
2015: Recognized as Primary Care Partner of the Year for 2014 by the American Cancer Society
At TrueCare, our success depends on our employees. We recognize them in many ways, including Employee of the Year, internal newsletter recognition and anniversary recognition.
We are proud to announce that we have achieved the highest-level Patient Centered Medical Home (PCMH) recognition from the NCQA for all primary care health centers.
Learn more about TrueCare wellness services.