TrueCare: Frequently Asked Questions

Find the answers you need

How do I pay for my visit?

TrueCare offers low-cost, discounted, and flexible payment options for uninsured patients. We participate in most insurance plans, including Medi-Cal and Medicare. A copay is required when you check in for your appointment. TrueCare accepts cash, check, Visa, or MasterCard. We never deny care to anyone based on ability to pay.

Apply for Medi-Cal

I don’t have insurance. How much do I have to pay?

TrueCare offers medical visits as low as $25 (subject to change) based on your income. This includes exams, laboratory services, x-rays and procedures as needed. All medical fees are due at the time of service. Refunds are not available after services have been rendered.

Learn about our Insurance Assistance services.

Health insurance assistance

How do I get a prescription filled?

TrueCare has pharmacies at our San Marcos Health Center and Oceanside (Loma Alta) Health Center that can fill your prescription. We can also write prescriptions for local pharmacies. To request refills, call your pharmacy at least three days before running out of medicine. Refills are generally processed within 24 to 48 hours of receipt.

Pharmacy services

How can I get medical help without Insurance?

TrueCare can provide medical services to all individuals whether or not you have insurance. We offer a variety of self-pay options for those who are uninsured or underinsured, and will always work with you to ensure you receive affordable and quality medical care.

Learn about our Insurance Assistance services.

Health insurance assistance

What should I do if I can’t afford medical bills?

If you’re concerned about the cost of a healthcare service or can’t afford a bill you received from TrueCare, call us at (760) 736-6734 or come to one of our locations. We will work out an affordable payment plan to ensure you receive the care you need.

We’re here to help

How much does a QuickCare visit cost?

QuickCare visits can cost as little as $25 based on your income. Prices may increase depending on the services you require.

QuickCare services

Do you offer bilingual services?

We offer bilingual services for Spanish speakers and interpretation services for more than a dozen other languages. If you would like to be seen by a bilingual medical professional, let us know and we will do our best to accommodate you.

Languages we offer

What if I am not a U.S. citizen?

You do not have to be a U.S. citizen to access TrueCare health services. If you are an immigrant working toward getting your U.S. citizenship, TrueCare can help. We perform the immigration medical exam to see if you meet the medical and health-related requirements to remain in the U.S. Call to make an appointment for the exam and we will help you take care of everything.

Learn more about our immigration naturalization services.

Find out more

What other services are available at TrueCare?

TrueCare provides a wide variety of healthcare services, including medical, dental, women’s health, behavioral health, family planning, WIC, HIV case management, health education, health insurance assistance and childbirth classes. We also offer community outreach programs. For more information about our services, call (760) 736-6767.

Wellness services

What if I need medical advice?

If you wish to speak with your provider or a nurse, call your TrueCare health center during business hours (8 – 5 pm). You can also call our Patient Navigation Center at (760) 736-6767, 24 hours a day, seven days a week. If you call after 5:00 p.m., our answering service will put you in touch with the on-call provider.

Contact TrueCare

How do I make an appointment?

Making an appointment is quick and easy – call our Patient Navigation Center at (760) 736-6767. We offer same-day appointments and virtual visits, available on a first-come, first-serve basis, and work hard to ensure you are seen by a provider when you need care.

Contact TrueCare

Does TrueCare offer Virtual Health appointments?

Yes. You can connect with a healthcare provider via phone, video chat, texting and more. Appointments are quick and easy to make. If you are having an emergency do not try to make a virtual appointment. Call 9-1-1 immediately.

Virtual health services

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