Privacy Policy

The Privacy Policy describes how North County Health Project, Inc. dba TrueCare and our affiliated entities (collectively, “TrueCare,” “we,” or “us”) process personal information about you. This Privacy Policy applies when you visit or use our website, including https://truecare.org/ (“Site”), contact our customer service team, engage with us on social media, communicate with us on behalf of a customer, apply to work for us, or otherwise interact with us.

This Privacy Policy does not apply to personal information collected in the course of your employment with us. Our Workforce Privacy Notice applies to that personal information . If you are a member of our workforce, please contact Human Resources to obtain a copy of our Workforce Privacy Notice.

All of your protected health information maintained by TrueCare, including information you provide on the Site, is also subject to the Notices of Privacy Practices issued by TrueCare under the Health Insurance Portability and Accountability Act (“HIPAA”). The Notices of Privacy Practices may contain additional provisions relating to the use and disclosure of your information that go beyond the terms of this Privacy Policy.

If you have any questions, please contact us as provided below. If you would like to receive this Privacy Policy in a different format, please contact us at communications@truecare.org.

BY USING THE SITE, OR OTHERWISE PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

• Identifiers. We may collect name, postal address, telephone number, email address, financial account information (including credit and debit card numbers), online identifiers (Facebook ID, Google ID, LinkedIn ID, Twitter ID, etc.), and username or email address, combined with password or security question and answer.
• Commercial Information. We may collect records of services obtained.
• Education Information. If you apply to work with us, we may collect education history.
• Payment Information. We may collect credit card or payment information.
• Internet or Electronic Data Usage. We may collect data related to network and website interaction history, IP address, website cookie information, interaction with advertisements, and browsing time.
• Geolocation Data. We collect geolocation data including the general region or area from which you access our Site.
• Professional or Employment Information. If you apply to work with us, we may collect job application details such as your employment history, resume, and references as well as information on any relevant certifications or licenses.
• Inferences. We use information from the categories of personal information described above in order to create inferences about you.

• Directly from you. We may collect identifiers, commercial information, education information, payment information, and professional or employment information that you provide directly to us. This included when you are interacting with our services. For example, when you are interacting with a digital person, artificial human, or avatar, or with a system/application for security, authentication, access purposes.
• Automatically. When you access our Site, we may collect internet or electronic usage data and geolocation data using tools like cookies and other tracking technologies.
• From third-parties including vendors and service providers. We may collect identifiers, commercial information, education information, payment information, internet or electronic usage data, and professional or employment information from third parties including vendors and service providers.
• Social media platforms. Depending on the information you choose to share and your privacy settings, we may collect identifiers, commercial information, education information, payment information, internet or electronic usage data, professional or employment information, and inferences. Based on the way you have set your privacy settings on your social media accounts, most social media platforms, like Facebook, analyze data about how you interact with our Site and combine it with information on other users to provide us information about you. In addition, we may receive information about you if other users interact with us on social media and information about you is visible to us, for example the fact that you are “friends” or other public-facing profile information.

• Transactional Purposes. We use identifiers, payment information, and commercial information to: (i) allow you to receive services that we offer, including booking an appointment with us; (ii) communicate with you; (iii) allow you to create an account with us; and (iv) provide you with customer assistance.
• Recruiting and Hiring. We use identifiers, professional or employment information, education information, and inferences to make informed decisions on recruitment and assess your suitability for the role, communicate with you about your application, respond to your inquiries and schedule interviews, and to reimburse you for any agreed expenses incurred in the application process.
• Analytical Purposes. We use identifiers, commercial information, internet or electronic usage data, geolocation information, and inferences to analyze preferences, trends, and statistics.
• Marketing and Promotional Purposes. We use identifiers, geolocation information and internet or electronic usage data to improve our marketing efforts, for prospecting of new customers, for customer relationship management, for customer engagement, and to provide you with information about us, including personalized marketing communications.
• Combination of Data. We combine information we obtain from different sources with publicly available information, including to create inferences about you. For example, we may combine information that we have collected offline with information we collect online. We combine information that we have collected across other third-party sites. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third party with information we already have.
• Maintenance and Improvement of our Site and Systems. We use internet or electronic usage data and geolocation data to improve our Site and systems, provide and maintain functionality on our Site and systems, and help us diagnose technical and service problems and administer our Site and systems.
• Develop and Improve our Product and Services. We use identifiers, commercial information, internet or electronic usage data, geolocation data, and inferences to help us develop new products and services and to improve and analyze our existing products and service offerings.
• Security and Fraud Prevention. We use identifiers, commercial information, audio/visual data, payment information, internet or electronic usage data, geolocation data, professional or employment information, education information, and inferences to: (i) protect our Site, premises, assets, systems, products, services and intellectual property; (ii) protect us, our affiliated companies, our employees, and others from fraud, theft, and other misconduct; (iii) conduct vendor due diligence; and (iv) detect and prevent fraud, theft, and misconduct including by verifying the identity of those we are considering hiring and those we are conducting business with.
• Legal. We use identifiers, commercial information, education information, payment information, internet or electronic usage data, geolocation data, professional or employment information, and inferences to comply with our legal obligations, contractual obligations, and other compliance obligations, including reporting requirements, and defend ourselves against allegations, complaints, claims and in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.
• Other Purposes. We may use identifiers, commercial information, education information, payment information, internet or electronic usage data, geolocation data, professional or employment information, and inferences for other reasons we may describe to you.

• Service Providers. We may share personal information with vendors and service providers who support the operation of our products, services, Site, and our business and who need access to such information to carry out their work for us (including, for example, cloud hosting providers, lawyers, bankers, tax consultants, auditors, insurers, payment processors, financial institutions, email delivery vendors, internet service providers, operating systems and platforms, recruiting vendors, maintenance and customer support services). In some cases, the vendor or service provider may directly collect the information from you on our behalf.
• Marketing/Analytics/Advertising Partners. We may share personal information with third-party marketing, analytics or advertising partners, including social media platforms and networks, who provide analytics or marketing and advertising services to us.
• Government Entities. We may share information with regulatory and government entities including government, administrative, law enforcement and regulatory agencies; tax authorities; and other public agencies or authorities if we think we should in order to comply with any applicable law, regulation, legal process or other legal obligation. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and to enforcing or protecting our contracts, legal rights or the rights of others, including by responding to claims asserted against us.
• Corporate Transaction Recipients. We may share information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.
• Other Reasons. We may disclose personal information for other reasons we may describe to you, including if you consent to the disclosure or direct us to disclose your information.

• how long the information is needed to provide our products and services and operate our business;
• whether there are contractual or legal obligations that exist that require us to retain the information for period of time;
• whether any law, statute, or regulation allows for a specific retention period;
• whether an individual has agreed to a longer retention period;
• whether the data is considered to be sensitive data; and
• what the expectation for retention was at the time the data was provided to us.