Growing Together: TrueCare’s Performance Review Process

At TrueCare, we genuinely value your growth, and your contributions truly matter. We foster an environment where every health care professional can thrive. Our commitment extends beyond simply providing jobs, which includes an organizational focus on nurturing careers through transparent communication and dedicated support. The collaborative and constructive TrueCare performance review process is a shining example of our organization’s commitment to your professional and personal growth.

Let’s dive into its structure, frequency, and underlying philosophy that empowers our employees to uplift their community and furthers our mission of serving communities that are too often underserved with the high-quality, holistic health care they deserve.

What is TrueCare’s Performance Review Process Like for Employees?

At TrueCare, we have designed performance reviews to be a consistent and clear milestone in your professional journey. We conduct performance reviews once a year for all employees in a “focal” review process.

For you, this means everyone participates at the same time, moving away from individual anniversary dates, which is a helpful change for consistency. This streamlined approach ensures clarity and fairness across the organization.

The TrueCare performance review process is a collaborative effort: employees and managers share examples of achievements throughout the previous year and identify goals for the upcoming year.

Each HR business partner works closely with various client groups to track progress and provide support throughout the process.

Most importantly, every review culminates in a direct, one-on-one meeting between the manager and the employee, fostering personal and open conversation to ensure feedback is delivered thoughtfully. The efficiency and effectiveness of these reviews is a team effort that is made possible by the way TrueCare is structured.

How Does TrueCare’s Performance Review Process Ensure it Leads to Growth, Not Surprises?

TrueCare’s performance review philosophy is built on a foundation of open, two-way communication and continuous development.

The TrueCare performance review process and philosophy are built on a foundation of open, two-way communication and continuous development. They present an opportunity for employees to not only receive feedback on their strengths and “areas of opportunity” but also to provide their own insights, suggest organizational improvements, share their career aspirations, and even give their own feedback to managers.

What’s most important, however, is that a crucial aspect of our performance review philosophy at TrueCare is the “no surprises” rule – an aspect of this process that she emphasized at several points throughout the conversation.

Employees should not be surprised by the comments and ratings in their performance reviews. Leaders should have conversations throughout the year with all of their direct reports and address concerns as they arise.

This is because TrueCare strongly encourages consistent coaching and regular touchpoints between managers and employees.

This proactive approach ensures any performance concerns are addressed early, preventing unexpected negative feedback during the annual review. This commitment also holds managers accountable for actively supporting and guiding their teams.

To facilitate this ongoing dialogue, TrueCare utilizes a system called Lattice.

TrueCare connects with employees through Lattice and list goals, “did wells,” “next times,” and action items. During regular check-ins with a manager, everything is documented in Lattice, so it’s easy to pull from previous meetings and address them in the performance review.

This system ensures transparency and that all ongoing feedback and progress are documented, providing a comprehensive basis for the annual review.

What Core Values Are Measured in Performance Reviews at TrueCare?

The TrueCare performance review process is deeply rooted in our organization’s core values. These standards serve as the foundation for evaluating employee performance and alignment with our mission.

The review questions are specifically tied to these values, with clear definitions and examples of behaviors that demonstrate each value in an employee’s role, ensuring that actions are aligned with our standards.

Employees are asked to reflect on their progress toward goals and accomplishments, as well as how their manager can support their effectiveness.

“In the actual review, there are questions around the aptitudes of the employee, and there are BGR definitions and behaviors around each one,” said Becky Sanchez, the Director of Talent Acquisition at TrueCare. “This is where employees put in how they’ve demonstrated this value, and if there’s an opportunity for growth. Here, culture fit is particularly important, as are shared values, so our culture serves as our standard. We measure employees against these different standards. Everything ties back to culture and mission here,” smiled Sanchez.

How Does TrueCare Support Employees in Addressing Performance Gaps?

Our organization is committed to supporting its employees in every aspect of their professional journey, including addressing areas identified for improvement during the TrueCare performance review process.

If we acknowledge that someone is not performing to the standards of their position, their manager will work with them to identify gaps and areas where more learning can be assigned. We genuinely want to see our employees succeed and will work diligently with them to provide training, support, and encouragement.

For new employees, TrueCare also utilizes a 30, 60, and 90-day success profile, which includes check-in points designed to ensure a good fit from the start and provide timely support for skill development. This proactive approach helps address minor skill gaps early, ensuring that employees have the support they need to succeed.

Related Article: What Is the Interview Process at TrueCare?

How Does Active Participation in the TrueCare Performance Review Process Benefit Employees and Managers?

The effectiveness and success of TrueCare’s performance review process hinge on the active and thoughtful participation of both employees and managers.

The best way for someone to benefit is by participating in the process. It’s essential to put effort into your review. That goes for managers, too. TrueCare encourages and expects all managers to put in effort to provide a balanced and engaged approach to feedback.

The ultimate goal of the performance review is to foster positive growth and development in the employee, which, in turn, benefits the entire organization. When both parties meaningfully engage, the process becomes a powerful tool for fostering individual development, helping us continue to provide exceptional, compassionate care to the community.

TrueCare believes in learning from what employees have to share. After all, they’re on the front line and have unique, valuable experiences we can gain insight from. In turn, managers share what their expectations are. The best-case scenario for these reviews is that all parties work together and either a leader addresses an opportunity or an employee sets a new goal. These reviews should have an outcome geared toward improvement.

This mutual learning and commitment ensure that TrueCare remains a high-performing, mission-driven team.

A performance review at TrueCare is an opportunity to get some feedback on strengths and learn growth opportunities. Everything should be consistent with monthly coaching and touchpoints with leadership. This is an opportunity to refine skills and enhance abilities. Reviews can be intimidating, but having that growth mindset can really help make them more enjoyable and constructive.

Are You Interested in Working in a Place Where Your Voice and Growth Truly Matter? Explore Opportunities at TrueCare Today!

TrueCare’s performance review process is a clear testament to our commitment to employee development, open communication, and building a high-performing, mission-driven team. We believe that by supporting our employees’ growth, we strengthen our ability to deliver the highest quality health care to our communities.

If you are a dedicated medical professional looking for a place where your contributions are recognized, your growth is supported, and you can truly make a difference, explore career opportunities at TrueCare today!