Are you looking for a fulfilling career on a support team where your organizational skills and dedication directly impact patient care? Do you want a workplace where you can grow professionally while being a vital piece of a mission-driven organization? Meet Marisol Baltazar, or “Mari” for short, the Lead Medical Receptionist (MR) at our Mission Mesa Pediatrics health center. Marisol’s 25-year career with our organization demonstrates how vital the support team is to maintaining the high standard of care for which we are known and what it means to find a professional home where your work truly matters. 

Learn how Marisol found purpose in her support team role at TrueCare Mission Mesa, focusing on our culture of growth, integrity, and teamwork.

Marisol Baltazar on Finding Purpose in Health Care Support Jobs at TrueCare

Marisol’s commitment to TrueCare is rooted in her desire to launch a career in health care administration and contribute to a nonprofit organization that prioritizes the community. 

Her role ensures that the entire clinic runs smoothly, enabling providers to deliver prompt, compassionate care. If you are looking for a transparent and nurturing workplace environment that empowers our team to grow in their roles within the organization, Marisol’s experience showcases the impact of a dedicated support team member.

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Why Did You Join TrueCare?

Marisol reflected on what it was that drew her to the organization initially. 

“When I found out TrueCare was hiring, I came and did an internship. I had gone to school to become an MA. I was hired right after my internship as an MA and pediatric referral connector. Then, I had different roles throughout these 25 years,” recalled Marisol.

Throughout her career, Marisol said she has worked in both pediatrics and with adults. 

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What is it Like Working as an MR at TrueCare?

Marisol’s dedication to accurate and accessible patient data is critical to our mission. As the Lead MR, she is the engine that keeps information flowing seamlessly, directly impacting patient and provider efficiency.

“My job is crucial for the whole team because I’m the first person that the patients come in contact with when they’re checking in, and I’m verifying their insurance or taking copayments. I ensure all patient records are accurate, secure, and accessible to our providers and nurses so they can deliver timely care. I’m basically the person who keeps the information flowing smoothly between the patient, the front desk, and the medical team. It takes a lot of teamwork and attention to detail,” said Baltazar. 

Marisol also touched on what, for her, is the most fulfilling part of being on the TrueCare support team – contributing to our mission of removing the traditional barriers to life-changing care that the community we serve often faces.

“The most rewarding part is knowing that even though I’m not hands-on with the patients, my work directly supports the compassionate care they receive. When a provider gets the right record instantly, and a patient gets the help they need, I feel like I made a huge difference. We serve our neighbors, and that feels good,” said Marisol.

She said that working at TrueCare Mission Mesa Pediatrics also means working in a great location. 

“I really love this location because of the walks that we do. There are a lot of staff members who walk around here. There is a park close by, but also, when you’re walking down the main street, you’re able to see the palm trees, and sometimes you can even get an ocean view,” smiled Marisol. 

Marisol said that, in addition to the stunning location, she also enjoys seeing the difference she makes in the community members. 

“Every time I see or come in contact with a patient outside of work, they always come and greet me, and that brings me great joy because they’re able to come and stop and say hi. That means that I have touched somebody and made a difference, and there’s really no better feeling than that – no matter what field you work in. Really, just seeing patients getting better brings me immense joy,” said Marisol. 

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Have You Felt Supported in Your Career Growth at TrueCare?

Marisol’s 25-year journey is a perfect example of the professional growth opportunities at TrueCare. Starting as a Medical Records Clerk and progressing to a leadership role, she has been continuously supported in her professional development.

“I was hired as an MA, and then I moved to being a referral creator and the program resource specialist. From there, when this office opened up the new location, I transferred and became the lead medical receptionist. I started as a basic Medical Records Clerk, and they recognized my attention to detail and commitment. I was promoted to Lead MR five years ago. TrueCare offers constant opportunities for training and development,” said Marisol. 

This involvement in daily team communication aligns with TrueCare’s value of transparency and constant communication between management and direct reports through one-to-ones and regular huddles.

“I love that TrueCare always gives the opportunity to those who may not have all the experience they need. We are willing to train anybody as long as they’re teachable, passionate, and willing to learn,” said Marisol. 

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What is Your Favorite Part of the TrueCare Team Culture?

At TrueCare, the support team is encouraged to bring their complete and authentic selves to work. Marisol notes that this inclusivity fosters a strong sense of belonging that makes the long-term commitment so rewarding. 

“I really enjoy working with the people here. It’s incredible. As cliché as it sounds, they have truly become like family; they’re far more than just coworkers or even friends to me. We’ve been there for each other through thick and thin and all kinds of difficult situations. Everyone here has touched my heart in one way or another,” beamed Baltazar.

When asked about her favorite component of our team culture, she was quick to answer. 

“My favorite part of the culture is the sense of belonging. We are a diverse team, and everyone is accepted as they are. We share everything, from potlucks to celebrating birthdays. It’s a place where you can genuinely be yourself and feel connected to a larger mission,” said Baltazar. 

Baltazar said that this culture starts at the top.

“It starts with leadership. We have this connection with each other because we connect with each other personally and professionally, and we help each other out. We’re there for each other, whether that means helping with a coworker, a family member, a friend, a patient, or whatever,” explained Baltazar. 

Outside of TrueCare, Marisol reinforces her commitment to the community by volunteering at a local food bank. 

“These kinds of activities reinforce my belief in community and compassion. It’s not just a job motto, it’s how I live. That’s really important if you want to work here. We’re so close because we all have a shared mission – we want to help each other. We have a passion to serve our community that drives that,” said Marisol. 

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Why You Should Consider a Career at TrueCare

Marisol’s experience provides a clear perspective on the fulfilling and supportive environment found on the support team at TrueCare. 

“I have a passion for community health care. I came to TrueCare when it was at a different location and had a different name, and I’ve always enjoyed working and serving the community. If you have a similar passion, TrueCare would be a great place for you to build a meaningful career,” said Marisol. 

Marisol also provided advice to prospective applicants like you. Her advice to future applicants is simple: TrueCare is a place where you can find purpose.

“I chose this nonprofit organization because I saw how dedicated they were to serving the communities, especially those that are too often underserved,” said Baltazar. 

If you’re a high-quality, mission-driven professional seeking a workplace where your dedication makes a genuine difference and offers clear paths for career advancement, we invite you to explore career opportunities in our support team at TrueCare today!

“I encourage anybody who wants to join TrueCare to apply – don’t worry about not having enough experience. We’re here, we’re able to train, and if you’re willing to learn something and gain experience, we would love to help you develop and grow. You just need to have passion and a desire to meet the needs of our community,” said Marisol. 

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Are You Inspired by Marisol Baltazar’s Journey? Explore Healthcare Support Jobs in San Diego and Other Community Health Care Jobs at TrueCare Today!

Marisol Baltazar’s 25 years of experience working at TrueCare show that a rewarding and impactful career at TrueCare isn’t limited to clinical roles. As a leader on the support team, she found a role where her professionalism is valued, and her commitment to the community is reinforced daily. 

“We’re not just an organization. You become family friends here. And we don’t just hang out here at work during lunchtime or whatever – we actually do outings in the community on our days off. It’s a good place to work, especially at Mission Mesa. I enjoy working with everybody here, and it’s just an awesome team that we have here,” said Marisol 

If you’re looking for a workplace where you can grow, feel supported, and be a part of an indispensable team, explore our open positions and join the TrueCare family!