In the demanding world of health care, finding a workplace that prioritizes support, growth, and genuine connection can make all the difference. At TrueCare, team members find more than just a job. As soon as they walk through the door of one of the many campuses throughout San Diego County, they discover a calling in an environment where they are truly valued. This is especially true for dedicated professionals like Jenny Riofrir, a Nurse Supervisor at TrueCare’s San Marcos Pediatrics location. 

Step into Riofrir’s world to gain an inside look at TrueCare’s vibrant culture, commitment to staff development, and unwavering dedication to our community. See why TrueCare is a premier destination for medical professionals seeking to grow and thrive.

Meet the TrueCare Staff: Jenny Riofrir, LVN

Jenny Riofrir, LVN, is one of the compassionate individuals who exemplify TrueCare’s mission. Join us as she shares insights into her rewarding role and the unique aspects of being a part of the TrueCare San Marcos Pediatrics team.

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What Does a Nurse Supervisor Do at TrueCare San Marcos Pediatrics?

Riofrir is a pivotal part of the San Marcos Pediatrics support team. Ask anyone in the San Marcos office, and they will attest to the fact that she is known for her multifaceted role and dedication to supporting her team. 

“I’m a nurse supervisor, so I wear a lot of hats,” explained Riofrir. “I do a lot of nursing things for my clinicians. They will usually come and let me know what procedures need to be done, and it’s my job to ensure that they’re prepared and supported,” she said. 

Beyond her nursing duties for clinicians, Riofrir supports Medical Assistants (MAs) with procedures and is deeply involved in patient education. As a supervisor, however, her primary focus is on her team, which is the mark of all great leaders.

“Ultimately, I see my job as looking at my team and seeing where I can best serve them and how I can help them succeed within their role,” reflected Riofrir. “That’s a huge part of the culture here – we all support each other. It’s a great feeling to know that your team always has your back,” she said. 

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How Does TrueCare Support Career Growth and Employee Value?

Riofrir’s journey with TrueCare began in January 2016 as a floor nurse when TrueCare had an entirely different name. She has enjoyed nine and a half years of dedicated service and counting, so she has blossomed professionally alongside the organization. 

“When I first joined TrueCare, it was actually called North County Health Services, or NCHS, and I was the floor nurse,” said Riofrir. “I basically did everything nursing-related. I did a lot of procedures and would help assist clinicians however I could. I would also help with wound care and EKGs. I was able to use my telemetry experience to help out the team early on, too, and I would help with some mental health things. I still do that kind of work now, but I did it a lot more when I was just on the floor before I became a nurse supervisor,” she added.

Riofrir said that when she was offered her promotion, it was kismet. 

She was ready for a change. The position became vacant, leadership listened to her needs, and the organization worked with her, highlighting the opportunities for growth and TrueCare’s commitment to nurturing professional development. 

“I had been a floor nurse with the organization for three years, and I was ready for new challenges and opportunities,” recalled Riofrir. “I wanted to experience something new, and there were some staff changes that freed up the nurse manager position. That’s when the manager and I had a candid conversation about my career goals. It seemed like the right fit, so I applied and received the offer shortly after,” she smiled. 

This, Riofrir said, is a great example of how TrueCare doesn’t let its team feel stagnant or like they have outgrown their positions. Instead, the team works closely together to ensure they are assigned roles that will enable them to reach their full potential. 

“After being a floor nurse, I wanted to experience something new within my role or in another position,” explained Riofrir, “and then I got offered the position as the supervisor. Within this role, I have learned so much. I have learned how to guide people even further, and I have learned the value of patience. Not that I didn’t have it before, but you definitely have to keep your composure in this role. I’ve also learned to put others before myself, which is kind of the core of our entire mission as an organization, but it’s especially true in my role, where you have to learn to look at other people, see their potential, encourage and appreciate their growth, and identify how you can help them. I’m incredibly grateful to TrueCare for giving me this chance and helping me grow.”

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How Does TrueCare Empower Employee Development?

Riofrir’s role as a supervisor extends to actively cultivating the potential within her team. She is passionate about fostering individual and professional development. She re-emphasized that TrueCare is built on fulfilled potential. 

“Something that I focus on in my role is looking for potential and really empowering the other person to want to grow and develop skills,” said Riofrir. “I like to focus on little goals and take it one milestone at a time. That way, when they’re looking further out, they can look back and see their progress with more clarity. It’s all about making our team feel welcome and never letting them feel stagnant,” she reiterated. 

She said that one way TrueCare really empowers this development is through one-on-ones.

“One thing that I focus on as a supervisor is my monthly one-on-ones with team members,” said Riofrir. “These are key to encouraging professional development. My role is all about empowering and encouraging other people’s growth, and one-on-ones are a great way to gain an understanding of what they want out of their role, what support they need, and how we can best support them. That’s why communication is so important – even personally, that’s how I was able to move up into this position. We value that a lot here,” she added. 

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What Is Teamwork Like at TrueCare San Marcos Pediatrics?

When it comes to the vibe of the San Marcos Pediatrics team, Riofrir says that it embodies a true sense of family, which results in better teamwork.

“The team here in San Marcos is very welcoming,” said Riofrir. “We’re like a family, and we’re always coming up with ideas for what we want to do to help motivate each other. We do a lot of potlucks and celebrate everyone’s birthdays. It’s really important to reinforce to the team that no one is in this alone and that people are always willing to help. When you feel like you’re stuck or like something is a bit more complex, there’s always somebody who will want to help you out. We believe in getting closer on a personal level to bring the best out of each other on a professional level,” she said. 

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How Does TrueCare Encourage Employees to Be Themselves?

Riofrir says that TrueCare is deeply committed to authenticity and inclusivity, encouraging employees to bring their whole selves to work. Riofrir highlighted this by mentioning the organization’s allowance of tattoos and piercings. 

“I think TrueCare has really done an amazing job at cultivating inclusivity,” beamed Riofrir. “Before, we weren’t really allowed to have tattoos or piercings, but the organization realized that tattoos and piercings are just another form of self-expression, and adjusted to allow those parts of us to show up as well,” she said.

Riofrir proudly showed one of her tattoos, a meaningful portrait. By allowing their team to have tattoos, Riofrir believes they are allowing everyone to be more authentic.

“One of my tattoos that is really meaningful to me is this portrait on my arm,” said Riofrir, displaying the tattoo proudly. “It’s a portrait of my grandmother, who passed away. Even though she’s gone, I know she is always with me, so I got this portrait of her as a reminder. I like it a lot, and I get a lot of compliments on it,” she said. 

When considering what personal expression means in a professional environment, Riofrir mused, “It really helps me be more me, and that’s important for enjoying where you work.”

What Inspires TrueCare Nurses’ Passion for Community Health Care?

While she may have started with our organization in 2016, her passion for nursing and community health started far before that.

“I became a nurse because my grandma, who is here on my arm, was very sick,” explained Riofrir, motioning to her tattoo. “She had a lot of chronic conditions, and I would always help her as a little girl. I would help her with injecting her insulin because she had diabetes, and I would help her with her daily glucose checks. So that really piqued my interest, and since then, I’ve always known that I wanted to be a nurse,” she said. 

She said that she started working in the private sector at an adult daycare “literally across the street” from the San Marcos campus, and she decided to take a chance on TrueCare, which would be her introduction to mission-driven community health care.

“When I actually started working here, that’s when I started to learn about what a community clinic was, and it was amazing to see the work they do,” Riofrir said. “It was very different from other jobs I’d worked at in a great way. I feel like my grandmother would be proud. She was also a Spanish speaker. She didn’t speak any English even though she was native to the U.S. Those are the types of patients we serve here, so it feels like I’m giving people the quality of care my grandmother didn’t get,” she added.

Ultimately, she said that this is what inspires her and other nurses at TrueCare.

“I’m very proud of serving the community by working in a community health center because, even though we’re not as bougie and don’t have all the bells and whistles other clinics do, we have the heart, and we speak to the patients in their language,” said Riofrir. “That’s what really separates us from and elevates our care above the others – we really take the time to listen to our patients and connect with families. In pediatrics, for example, we really sit down and listen to the parents and what their needs are. By doing that and being able to speak their language, we make them feel very comfortable and create a welcoming environment, which is really important in health care. It’s a vulnerable space, even if it’s a regular check-up,” she said.

This is why she would recommend working in community health care and at TrueCare.

“I would tell a friend if they were interested in applying to TrueCare to just do it,” Riofrir smiled. “The community here is amazing, and we serve the underserved, so it is very rewarding to help patients and their families who might not have better care somewhere else. Plus, everyone here is so welcoming that you’re sure to make lifelong friends,” she said.

What Are the Benefits of Working at a TrueCare Location?

Beyond the compassionate care, Riofrir appreciates the convenience and collaborative spirit of her specific location. This, ultimately, elevates the quality of care we provide. 

“One thing that I really love about working at this location specifically is that we have everything in this building,” Riofrir explained, “so even though I solely work for pediatrics, I have the opportunity to work with a lot of nurses, and you end up making a lot of friends. It’s also beneficial for families because they don’t have to go to a bunch of different places for different appointments. It’s all in one location. So, for example, if someone needs to take their kid to a few appointments and both parents work, it makes it a lot easier to take care of everything in one day and minimize the strain that puts on families.” 

However, she says that the people she works with are some of the brightest highlights of working at the San Marcos location. 

“One thing that’s really cool about working here is that you create genuine friendships,” said Riofrir, “and it makes you want to hang out outside of work with them and not only talk about work but just get to know each other on a personal level and become a family.”

How Does the TrueCare Team Handle High-Pressure Situations?

In a health care environment, challenges can arise, but Riofrir says that the TrueCare team handles them with exceptional unity and professionalism. Riofrir shared her pride in how the team responds to medical codes, which require immediate attention. 

“Knowing that I can trust my team to get the proper materials that we may need for a code is amazing,” Riofrir said. “I don’t have to really think about who’s going to do what because someone always has a role, and they jump in immediately to help out,” she said.

This level of trust and seamless collaboration ensures that even in chaotic moments, the team operates effectively and safely, providing Riofrir with immense confidence in her colleagues.

Are You Inspired by Jenny Riofrir’s Story? Join the TrueCare Family to Start Making a Difference Today!

Jenny Riofrir’s story is a testament to the fulfilling and impactful career opportunities available at TrueCare. From her personal growth as a supervisor to her deep passion for serving underserved communities and her pride in TrueCare’s inclusive, family-like culture, Riofrir embodies the spirit of our organization. At TrueCare, you’ll find an environment that champions your professional development, celebrates your authentic self, and empowers you to provide compassionate, high-quality health care to those who need it most.

If you’re an aspiring nurse or a medical professional seeking a rewarding career where you can truly make a difference and feel like you belong, we encourage you to explore career opportunities with us. Visit our Careers Page to explore open positions today!