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At TrueCare, our team members are at the heart of our mission to provide compassionate, community-centered health care, which goes for both external and internal communities! We believe in fostering a supportive environment where every employee, from providers to our dedicated support team, can thrive and grow both personally and professionally. Judith Estrella, a trailblazing Panel Coordinator and cherished teammate, embodies this spirit. As the first person to hold her position, Judith has been instrumental in helping patients navigate the complexities of health care and ensuring they receive the personalized care they deserve. Judith’s journey is a testament to the opportunities for growth and the unwavering support available to all TrueCare employees.
“TrueCare has just been an amazing place to work, and I’m incredibly happy to be here. I would’ve never fulfilled the feeling I had within me to help the community if I didn’t work here and learn that there was something more for me to do, a higher calling to help others. This place just goes above and beyond, and there are limitless opportunities. That’s what has been so special about working here,” said Judith.
Below, she discusses her passion for serving the community, the importance of teamwork and communication, and what makes working at our non-profit organization feel like being part of an extended family, to demonstrate what makes TrueCare special!
Judith Estrella on Panel Coordinator Jobs at TrueCare | Apply Today
Judith Estrella is a Panel Coordinator who has been with TrueCare for three years. Judith is an amazing mother, a supportive and cherished teammate, and a true trailblazer within our organization as the first Panel Coordinator. Get to know her more below!
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Why Did You Join TrueCare?
When it comes to why Judith joined the team, she said that when TrueCare came calling, she didn’t know her purpose was calling, too.
“The company reached out to me, actually, and once I had the interview, I noticed it was the place I wanted to be. I felt like I found my calling. They serve the community, and I wanted to make a difference. It’s been amazing to get involved and make a meaningful change in people’s lives,” remembered Judith.
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Why Did You Enter Health Care as a Panel Coordinator?
Judith entered this field for the same reason that many people on our team did: she wanted to help people and advocate for them.
“I got into this line of work because I wanted to help others, and that means fighting for patients’ rights, making sure they get the help they need, making sure there’s somebody advocating for their health, and ensuring they have someone who will go above and beyond, because that’s what everyone deserves in health care, and there are people who have never experienced that level of care. I wanted to be the antidote to that,” said Judith.
She said that this position in particular provides her with the opportunity she’d been looking for, and when we reached out to her, the position itself was new.
“They were looking to create this amazing position where you help everybody across the board, and I was able to be this point person and resource for patients, and I was just really excited to be able to help patients in this way. It was the perfect position for me, and because it was new, I have kind of been like the pilot for this new position. It helps patients have somewhere to connect and close the loop,” recalled Judith.
When we asked what ‘closing the loop’ means for Judith in her role as Panel Coordinator, she had some excellent insights to share that highlight TrueCare’s supportive culture.
“Closing the loop and being a Panel Coordinator is really important to me on a personal level, and having passion is important to success here. What helps me excel in this position is just being a team player and being able to make others feel they can come to me for any issues or resources,” said Judith.
Ultimately, in her role, Judith says she sees herself as being a one-woman support system, which is on brand for her and her trademark selflessness and team-oriented approach.
“Being a support system for my patients and providers and being able to offer guidance is what I’ve discovered my passion is, and making sure the patients feel comfortable and cared for and are not just sent for is what I see my role as. I’m like an ambassador in some ways who makes sure they know we’re there for them,” said Judith.
Judith also said that, ultimately, what makes her job so rewarding is interacting with grateful patients who need an advocate in their corner and have never had one.
“There are a lot of rewarding moments and aspects that come with this job, but I think the most rewarding thing is just the feeling of somebody saying, Thank you. The patients really appreciate you and what you do for them, and especially for those families that have nobody to stand for them within health care or fight for them. That’s when you feel like you’re doing something that matters, and that’s what’s rewarding for me,” mused Judith.
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Are Communication and Teamwork Important in TrueCare?
At the heart of her role as Panel Coordinator, Judith says communication and teamwork are incredibly important. But she says these are also important core values across the organization, which are key to having a successful career at TrueCare.
“Communication and teamwork are very important in TrueCare, but we also make sure that we’re able to connect with each other without feeling like we’re asking too much. We’re a great team. We know who can help us and how to go about getting help. You know, if you ever get stuck here, you have an amazing team that has your back,” said Judith.
Judith said that this communication and teamwork are some of her favorite aspects of working at TrueCare because they create a closer connection with her colleagues that transcends conventional work relationships.
“I love the people I work with, and that’s something really special about working at TrueCare. You truly end up loving the community you build in your work life. Obviously, you spend more time at work than anywhere else, so you want to enjoy it, and TrueCare feels like the best place to work. It doesn’t feel like work. I love my position, and I feel like I’m able to make people feel comfortable coming and asking me for help,” said Judith.
Judith says being able to go to a provider or another staff member and feel comfortable about the handoff process results in integrated, higher-quality care.
“As a Panel Coordinator, I would say that the way I can approach the providers from across the board, whether it’s dental or behavioral, and it’s really amazing to be able to approach providers and ask for help to get patients what they need, and it’s never a problem. Everyone loves helping because everyone has the mindset that the patient comes first, and building great relationships (BGR) is what we’re here for, so having that and feeling comfortable doing that makes a huge difference,” said Judith.
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What Does Your Daily Routine Look Like at TrueCare?
To provide a glimpse into what a day in the life looks like for people at TrueCare, she provided an overview of what she does on a day-to-day basis.
“Some of my daily routine would be involving patients with referrals and helping them with insurance, answering any questions, calling specialists, or making appointments, and it’s really just about walking them through the process. We have to remember that patients do not know our medical field – they don’t know the wording,” said Judith.
“Medical language is not just complicated; it can be overwhelming and intimidating. It can deter people from getting crucial care. Sometimes, they might be elderly and don’t have anybody to help them. That’s where I step in and make sure we’re there to walk them through every little step of the process, from making the call to making the appointment to following up to making sure they keep it. What I really love about my job is just being there for people,” she beamed.
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What Do You Like About Working in Community Health Care?
When it comes to what she loves about working in community health care, Judith said that it is that she’s able to educate others, which is life-saving in health care.
“Here, the community aspect I love has to be the way we educate people, and it really just comes down to dispelling taboos about health care because culture impacts a lot. Beliefs, religion, and that kind of thing. So we make sure our patients are educated about health care, getting their wellness checks. For women, it could be getting their pap, and for men, it could be colorectal,” said Judith.
Judith reflected on the role cultural understanding plays in community health care, too.
“All these things that might be taboo in some cultures, we want to make sure we reach out to the community, educate them, and let them know why this is important, so, for me, reaching out to the community, making sure they understand how important their health is and how they need to monitor and address it is unbelievably important,” said Judith.
Judith said that TrueCare does a lot to give back to the community, which goes a long way in making her role at the organization feel more meaningful.
“I actually did a run, which was initially done for signups during the winter. But by the time the run came around, it was 90 to 100-something degrees, but that didn’t deter anyone! We’re very involved in the community, and I love the many ways that TrueCare gives back,” smiled Judith.
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What Makes the TrueCare Team Special?
When it comes to her team, Judith had nothing but exaltations to shower on them, noting that the supportive environment they create is unrivaled.
“Oh, man, the team I work with, these women, are all amazing, and as a single parent coming into a group where women support each other, it’s not just teamwork here at work, but we go beyond that. We work, we go into family, we talk about how our days are going on a personal level. We know when somebody’s feeling down, and we help lift each other up. So, the team I work with makes a whole lot of difference. I have to say, I’m very blessed to have the team I have,” effused Judith.
And if she had to pick a word to describe the TrueCare team? She had a touching answer.
“To choose one word to describe TrueCare feels impossible, but I would have to say it’s ‘family.’ It really does feel like an extended family here; it’s not just a cliche or a buzzword at TrueCare. You feel that when you’re here,” said Judith.
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What Do You Love About TrueCare’s Perris, California, Location?
Like many members of our team, Judith is a local to the community she serves, which she said makes the work she does even more meaningful.
“You could say I’m technically local because I live in Mead Valley, so I love this community, this office, this organization, this team. But being local isn’t that important. I would commute whatever distance I needed to because the company is that great,” said Judith.
In line with her patient-first approach to all things health care, what she loves most about TrueCare’s location is that it caters to patients, followed by the community, both of which reflect our collective mission as an organization.
“I love the location we have right now because it’s accessible to our patients and easy to find, like if we say there’s a McDonald’s by us or that there’s a Chinese buffet here, they’ll know where we are located. This is all about the community, and people are able to make it here pretty easily, and if they can’t, we do offer transportation, which is amazing. So I think location and the way the community feels comfortable being here make a big difference. It feels like we’re part of something special,” explained Judith.
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What Do You Love About Working at TrueCare?
When it comes to what she loves about working at TrueCare, Judith has plenty to list, saying that her experience with the organization has been nothing short of exceptional, especially as a single mother.
“One of the things I really value here is that they prioritize your well-being as a person and not just as an employee. I’m a single mom, so I can tell you that the amazing opportunities TrueCare provides for single parents are rare. Any single parent will attest to how hard it can be to find the right opportunity and work environment,” elaborated Judith.
She, ultimately, provided words of encouragement to applicants just like you.
“For anybody who’s trying to grow personally and professionally, there’s always support here at TrueCare. The people I work with have been there for me for every personal and professional step I’ve taken forward, and just having this support network is invaluable. We all lean on each other, and I’m excited for many more opportunities,” said Judith.
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How Can You Support the Community in Health Care without Being a Provider?
Judith said that one of the aspects she has enjoyed about working at TrueCare has been that it provides opportunities to support the community through health care, even for people who haven’t gone to school to be a provider.
“Really, it doesn’t matter what walk of life you come from; there are opportunities at TrueCare to make a meaningful impact on your community every day, and what matters most when you’re working here is your passion, values, and commitment to our shared mission. Even if you aren’t a doctor or nurse, there are opportunities,” said Judith.
Judith explained that there are several departments and roles that you could consider that don’t require treating patients directly, though your contribution will ultimately feed into the high-quality patient experience we strive to provide day in, day out.
“I’m a Panel Coordinator, so I don’t do any clinicals, but there’s outreach, enrollment within insurance, referrals, coordinating care, HR, department call center scheduling, and so many branches. It’s so much more than just scheduling appointments. That’s a common misconception. One of the best things about working here is that they’re willing to teach and give you the opportunity to learn new things. They don’t shy away from that and actually help and encourage you to move, so growth is a big part of working here,” said Judith.
As for where she says she sees herself within the company in the future, Judith sees the same thing we do in her potential – the crisp, blue Southern California sky’s the limit.
“I want to grow here, and I see myself growing with the company. I want to go as high as I can go. TrueCare has given me the opportunity to go back to school, and I’m going to get my associate’s degree, and one day, I want to manage one of the new clinics in Riverside. That’s one of the things I want people to know: you are completely supported here. Leadership is amazing, as are the managers, and there are great mentors who actually want you to express the growth you want. Whatever your professional and personal goals are, TrueCare is as dedicated to helping you reach them as you are,” said Judith.
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Are You Inspired by Judith Estrella’s Journey? Explore Open TrueCare Panel Coordinator Jobs and Other Roles Today!
Judith Estrella’s story as a trailblazing Panel Coordinator is a powerful example of how a career at TrueCare is a chance to grow personally and professionally while rediscovering your purpose and making a real impact on the lives of others. In the words of Judith herself, “What more could you ask for?” Her journey highlights our commitment to fostering a mission-driven, community-oriented, and authentic work environment where every employee is valued and supported.
“We’re not just a number here, and you won’t just be hired. I think everyone here would agree that you feel like you truly matter here. You’re not just a cog in the machine,” said Judith.
At TrueCare, we believe that providing compassionate care starts with our team, and we’re dedicated to helping each member grow and succeed. If Judith’s dedication inspires you and you want to find your purpose in a place that values your growth and commitment, we invite you to explore the open positions at TrueCare today.
