{"id":42791,"date":"2025-01-07T10:26:37","date_gmt":"2025-01-07T18:26:37","guid":{"rendered":"https:\/\/truecare.org\/blog\/tiempos-de-espera-del-centro-de-llamadas\/"},"modified":"2025-01-07T10:40:28","modified_gmt":"2025-01-07T18:40:28","slug":"tiempos-de-espera-del-centro-de-llamadas","status":"publish","type":"post","link":"https:\/\/truecare.org\/es\/blog\/tiempos-de-espera-del-centro-de-llamadas\/","title":{"rendered":"Tiempos de espera del centro de llamadas"},"content":{"rendered":"<p>Estimado miembro de la comunidad,  <\/p>\n<p>Entendemos que puede estar experimentando tiempos de espera m\u00e1s largos de lo habitual al comunicarse con TrueCare, y nos disculpamos sinceramente por cualquier inconveniente que esto pueda causar.  <\/p>\n<p>Nuestro equipo est\u00e1 manejando actualmente una cantidad sin precedentes de llamadas debido a varias circunstancias imprevistas, incluida la finalizaci\u00f3n de su contrato con Anthem Blue Cross por parte de Scripps Health, que ha dejado a muchas personas y familias con la necesidad de un nuevo proveedor, el inicio de la temporada de gripe y un aumento en los casos de COVID-19. Reconocemos lo frustrante que puede ser esperar, y realmente apreciamos su comprensi\u00f3n durante este tiempo. Para ayudarlo a comunicarse con nosotros de manera m\u00e1s eficiente, tambi\u00e9n puede comunicarse con nosotros por mensaje de texto al (760) 736-6767, o si es un paciente actual, a trav\u00e9s de su cuenta de MyChart. Si experimenta s\u00edntomas de COVID como dificultad para respirar, dolor o presi\u00f3n persistente en el pecho, confusi\u00f3n, dificultad para despertarse o mantenerse despierto, o piel, labios o rostro p\u00e1lidos, grises o azulados, llame al 911 o visite la sala de emergencias m\u00e1s cercana de inmediato. Gracias por su paciencia y continua confianza en nosotros mientras trabajamos diligentemente para servir a todos nuestros pacientes.   <\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>Estimado miembro de la comunidad, Entendemos que puede estar experimentando tiempos de espera m\u00e1s largos de lo habitual al comunicarse con TrueCare, y nos disculpamos sinceramente por cualquier inconveniente que [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":42798,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[125],"tags":[],"class_list":["post-42791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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